Motion Fitness Nightmare!!

I ended my contract with Motion Fitness in Worcester in Feb'15. The contact was supposed to be transferred to someone else, I was to pay the transfer cost and that would be the end of it. Except that Motion Fitness lost the paperwork, then Momentum Golf Village - who is the head office, filed it wrong. This resulted in money being deducted from an inactive account from February (R118 per month because they filed the paperwork as my membership being frozen and not ended as well as R180 in bank charges due to it being an account that is never used - I solely use it for my student loan) - even after phoning / emailing them at least 5 x per week. It is June and the problem has still not been solved because every time you phone the person is out of office/sick /on leave &amp