Most incompetant consultants I have ever met

My pension money was paid out wrong on 14/03/2015. I followerd this up with Jason and my employer and they said that the details was loaded onto the system incorrectly. Since then I have been sending email after email following up with jason and Nita weekly to get feedback without any positive feedback. I am not stisfied with their customer service at all as they never get back to a person on time they never keep to what they have told you and when I ask for feedback the tell me that they are busy and can not deel with me every day. But the fact is if they just answer my emails when I enquire I would not have to email them every day but for every 5 messages I send to ask for feedback they maybe send me one with no positive feedback. How long do one need to wait for. I was told last week Wednesday that jason would send me an enail with what he told me in our telecom and is still waiting for that email and I do remind him about it every single day and will not stop untill I get a positive response. I am in client liason myself and know what customer servise is but what ever I got from Jason du Plessis and Nita Coopoo at Momentum is uphauling and a totaly disrespectfull to any client.