More than 3 weeks without feedback

Last received feedback about the status of a death benefit claim on 19 October.

That was confirmation that the early claim investigation, which ran for about a month, was concluded and that the verification would begin.

Followed up again on 30 October, was told it would be escalated for update by the assessor on 2 November.

Another week has gone by and no update. So 3 weeks and 2 days since the early claim investigation was confirmed to have been concluded and no clarity on what's going on.

Two and half months in total since my father's death.

Just astoundingly bad service.