Money not reflected

Dear Momentum Complaints Team,

I am writing to formally lodge a complaint regarding my payment, which has still not reflected in my bank account after 72 hours.

I was previously informed that the claim had been processed and that the payment would proceed. However, despite waiting the required time, I have still not received the funds.

This matter has already taken an unreasonable amount of time, and I am extremely frustrated with the continued delays and lack of clear communication. I urgently need my money and would appreciate a clear explanation of what is currently causing the delay.

Please investigate this matter urgently and confirm:

* The exact status of my payment; * When the payment was released; * Whether there is any issue preventing the funds from reflecting in my bank account; and * The exact date I can expect the money to reflect.

I kindly request that this complaint be escalated to the relevant department and that I receive a written response as soon as possible.

I have been patient throughout this process, but 72 hours have now passed without receiving my funds.

Kind regards, Lerato Moss