IS
Ian S

1 reviews | Active since Jan 2017

23 Jan 2017, 22:57

Money I wish I had earned

<p>I logged on to SARS efiling to complete my tax return only to find Momentum Providend Fund had populated an IRP5 for me. The only problem being that I have no Momentum policy so they must have inserted the wrong tax number hence it was on my profile. </p> <p> </p> <p>SARS can't delete the entry and nor can I - only Momentum, but despite an hour on the phone, call centre agents that could not help and cut off phone calls there was no solution. So I emailed them last Thursday and gave them 24 hours to contact me to sort it out. I am still waiting. I cannot submit my tax filing until this is sorted, but no one at Momentum seems capable or willing to assist.</p>

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply24 Jan 2017, 06:50
Official

Dear Ian

Your posting has been duly noted. I can assure you that the matter will receive urgent attention and you will be contacted shortly. Please accept our apologies for the frustration and inconvenience that this situation has created for you.

Kind Regards

Floraine van Buuren

Momentum (SA)
Momentum (SA)'s reply24 Jan 2017, 14:51
Official

I refer to our telephone conversation earlier today. Confirmation was received that the matter has been attended to and that the tax certificate will be reversed.

Kind regards

Michele Coetsee