MOMETUM: Pathetic Customer Service

I submitted my provident fund claim mid July this year, and I now entering the 4th month without any payment from momentum.

I had numerous follow up with Momemtum and my former employer, only to get answers that are lies and empty promises.

Two weeks ago, I followed up with them, they said I should expect payment last week, that also didn't materialize.

I you call them, you hold forever until you decide to drop the call, because you can't hold for 30 minutes with out anyone picking up.

Their customer service is so pathetic and unprofessional.

The last correspondence I received a few week ago was from KATLEGO KHUNOU, and he/ she said the claim is beeing finalised, which in my apinion was almost not true.

No one serves such treatment, even the people who are this, I am sure they want accept this level of poor service.

This unacceptable. I am stuck with debts and handover to debt collectors, which an unnecessary ITC negative record.

This is unacceptable at all levels. Not answering calls and emails, no follow up or updated from them for so long.

I there's someone out there that can help, please advise.