MOMETUM LIFE INSURANCE - FRUSTRATION IS THE NAME OF THE GAME

I have recently been getting the "RUN-AROUND" from MOMENTUM life insurance company. I received correspondence on 15 May 2023 stating that 2 of my policies were about to reach maturity. Certain documents were requested and sent, as requested, Then another agent requested the same documents and so the circus began, Every time you send an email, another staff member receives it, as the system is designed that the next "available agent" gets the next in line email. You would think that seeing that Momentum contacted me, the whole file would be handled by one person, not so many different agents all asking for the same thing over and over. This is now extremely frustrating to say the least. Each reply said this would be sorted within 48 - 72 hours. That was a month ago. When I requested the funds be paid out and not re-invested,, then the fun began. The bank account number I wanted funds paid into, was queried, as it was a savings account. It has been a series of going in circles and nothing getting resolved. I asked for funds to be paid out asap before 23 JUNE, well this was not done, so much for sorted in 48 - 72 hours! I received an email on 1st June stating I would get paid out within 7 days - today is 24th June, still no payment received!! I am so frustrated with the whole system that appears not be good for customer relations at all. This needs to be reviewed internally and another system installed. I am extremely frustrated by this poor level of service. I have been a loyal customer since my early 20's - almost 50 years now. What a let down.