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Melissa H

1 reviews | Active since Sept 2016

20 Apr 2022, 08:10

Momentum’s unprofessional service

Unprofessional service from Momentum. I sent required documents to Momentum annuities on 13 March. Followed up with phone calls but no satisfactory response. Sent further emails on 7 April and 14 April, neither of which have been rep**** to.

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Replies (4)
Momentum (SA)
Momentum (SA)'s reply20 Apr 2022, 09:35
Official
Dear Ms. Hoffman,

I would like to thank you for bringing this matter to our attention.  It is unfortunate that you have not had a favourable service experience and would like to apologise for that.  The matter has been escalated to the relevant department for investigation and they will be in contact  with you shortly to assist further. 

Regards,

ND
MH
Melissa H's update21 Apr 2022, 15:52
Reviewer Update
Dear ND

Thank you for your reply, I appreciate it. I'm surprised to hear Annuities say they haven't received all documents. I could list the dates of the emails I've sent checking that all documents have been received and I have confirmation. So I can't say their response now is encouraging.

Regards
Melissa
MH
Melissa H's update21 Apr 2022, 15:53
Reviewer Update
p.s. Momentum acknowledged receipt of all documents on 11 March.
MH
Melissa H's update21 Apr 2022, 18:17
Reviewer Update
Hi ND

My apologies, you're correct about 11 Mar. It was on 9 March that I received a reply confirming receipt of documents and that TCS pins were still outstanding. It had previously been mentioned that nothing could be sent to FNB until all documents were received. I understood from the confirmation on 11 Mar that everything had been forwarded to FNB that everything was in order.

As requested I emailed the signed form again at 16:03 today (and the original email dated 3 March that had the signed form attached).

Regards
Melissa