Momentum's service levels lead to unhealthy outcomes for their clients.

Momentum's so-called Wellness program associated with Momentum, Multiply is supposed to support the member who goes to gym by recording their visits and rewarding them at the end of the month by paying money into their Health Returns account. However if their system is not capturing the visits correctly, no monies have been paid in for the last 3 months, leading to endless frustration on the part of the client. You are unable to contact Multiply telephonically and e.mailed proof of visits is not acted on. Their systems appear to have collapsed since they opened Multiply to all and sundry. Do not see it as a competitor to Vitality. From this year the experience has become disastrous. It could lead me to believe that Momentum is not the option it used to be.