Momentum's Service is Horrible!

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I lost my job July 2020. Before 31/07/2020 my previous employers sent the completed form with copy of my ID & bank details to Momentum to cancel my policy and effect payment to my chosen bank account. On 12/08/2020 I still had ot received payment so I called them. Whomever assisted me told me they are "actually" just waiting of proof of my banking details, so I mailed it again. On 31/08/2020 I again called and the person assisting me tells me that they are "actually" just waiting on my proof of banking details. Biting my tongue I told her I had ALREADY sent the same on 12 August but will resend. She did call me back not 1 minute later telling me she "located" my e-mail dated 12 August, but will ensure that this will be handled as a priority and will keep me updated. I called back 2 days later and only then gets infotrmed that it will take 3 - 7 work days for the investment to ne recalled then of course SARS geta their cut before I will finally receive my money. My problem is that Momentum ****ed up. By their own timeline I should havee received payment by the 12th of August. I"m unable to pay my rent, buy water, buy electricity and food bevause Momentum dropped the ball. And don't expect them to send you an e-nail at the very least to keep you updated. SHAME ON YOU!!