MF
Michele F
1 reviews | Active since Jan 2021
07 Jan 2021, 10:34
Momentum/FundsatWork/MMI - USELESS!
Sent an email enquiry on 15/10/2020 - 3 months ago regarding a FundsatWork / MMI query. Numerous email follow ups. Call centre answers call and puts receiver on the desk and continues with their daily lives, you can hear them yakking in the background, but god forbid they actually assist you. Have formally lodged a complaint on FSCA. Let's see if anyone actually replies.
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
07 Jan 2021, 10:41Dear Michele
Thank you for bringing your concerns to our attention. The matter will be referred to management at funds at work for urgent feedback and assistance.
Kind regards
NH
Thank you for bringing your concerns to our attention. The matter will be referred to management at funds at work for urgent feedback and assistance.
Kind regards
NH
Momentum (SA)'s reply07 Jan 2021, 10:41
Official
Dear Michele
Thank you for bringing your concerns to our attention. The matter will be referred to management at funds at work for urgent feedback and assistance.
Kind regards
NH
Thank you for bringing your concerns to our attention. The matter will be referred to management at funds at work for urgent feedback and assistance.
Kind regards
NH
Momentum (SA)'s replyOfficial
07 Jan 2021, 11:01Dear Michele
Our apologies for the delays in responding. Your enquiry has been sent to the Manager of Unclaimed Benefits who will contact you shortly.
Kind regards
NH
Our apologies for the delays in responding. Your enquiry has been sent to the Manager of Unclaimed Benefits who will contact you shortly.
Kind regards
NH
Momentum (SA)'s reply07 Jan 2021, 11:01
Official
Dear Michele
Our apologies for the delays in responding. Your enquiry has been sent to the Manager of Unclaimed Benefits who will contact you shortly.
Kind regards
NH
Our apologies for the delays in responding. Your enquiry has been sent to the Manager of Unclaimed Benefits who will contact you shortly.
Kind regards
NH
MF
Michele F's updateReviewer Update
07 Jan 2021, 11:36Have had two calls from different departments in Momentum since my complaint.
My query took all of 30 seconds to resolve, however the fact that it took 3 months and resorting to Hello Peter and FSCA to get it resolved, I maintain my poor rating.
Thanks for the resolution anyway, Momentum/FundsatWork.
My query took all of 30 seconds to resolve, however the fact that it took 3 months and resorting to Hello Peter and FSCA to get it resolved, I maintain my poor rating.
Thanks for the resolution anyway, Momentum/FundsatWork.
MF
Michele F's update07 Jan 2021, 11:36
Reviewer Update
Have had two calls from different departments in Momentum since my complaint.
My query took all of 30 seconds to resolve, however the fact that it took 3 months and resorting to Hello Peter and FSCA to get it resolved, I maintain my poor rating.
Thanks for the resolution anyway, Momentum/FundsatWork.
My query took all of 30 seconds to resolve, however the fact that it took 3 months and resorting to Hello Peter and FSCA to get it resolved, I maintain my poor rating.
Thanks for the resolution anyway, Momentum/FundsatWork.
Momentum (SA)'s replyOfficial
07 Jan 2021, 11:50Thank you for the feedback Michele.
Momentum (SA)'s reply07 Jan 2021, 11:50
Official
Thank you for the feedback Michele.