LP
Lacon P
1 reviews | Active since Mar 2025
25 Aug 2025, 11:16
MomentumFundsAtWork Email Acknowledgement; Reference Number: ***;
I have been waiting 7 days for a simple profile update, which I logged on Monday last week. Since then, I have not been able to withdraw funds from my provident fund.
It should not take 7 days to update banking details. I raised this inquiry with the expectation that my funds would be paid out this week, as they were for my partner. Unfortunately, this has not been the case.
The first consultant I dealt with was dismissive, repeatedly asking me to restate my details without showing any interest in resolving my query.
The second consultant requested my ID via email on Wednesday, the 20th, and advised it would take 48 hours. It is now well past that timeframe, and my details remain un-updated.
Because of this delay, I am still unable to claim my funds and, more importantly, unable to bury a family member. This is an unacceptable level of service and has caused severe emotional and financial strain.
I request that my case be escalated immediately and resolved without any further delay. MomentumFundsAtWork Email Acknowledgement; Reference Number: ***;
Helpful (0)
Replies (6)0
Replies (6)
Momentum (SA)'s replyOfficial
25 Aug 2025, 12:15Dear Lacon
We note the content of your posting, and we have referred the matter to the relevant fund manager who will be in the position to assist with the concerns you have raised.
They will investigate the matter and contact you as soon as possible.
Kind regards
EdB
We note the content of your posting, and we have referred the matter to the relevant fund manager who will be in the position to assist with the concerns you have raised.
They will investigate the matter and contact you as soon as possible.
Kind regards
EdB
Momentum (SA)'s reply25 Aug 2025, 12:15
Official
Dear Lacon
We note the content of your posting, and we have referred the matter to the relevant fund manager who will be in the position to assist with the concerns you have raised.
They will investigate the matter and contact you as soon as possible.
Kind regards
EdB
We note the content of your posting, and we have referred the matter to the relevant fund manager who will be in the position to assist with the concerns you have raised.
They will investigate the matter and contact you as soon as possible.
Kind regards
EdB
LP
Lacon P's updateReviewer Update
25 Aug 2025, 13:54And how long will the funds take? It's no use, I can claim with a funeral looming over me and vendors that need payment. How long will you take to process my claim, given the history provided above? I want a set ETA as YOUR people are the ones who delayed ME.
LP
Lacon P's update25 Aug 2025, 13:54
Reviewer Update
And how long will the funds take? It's no use, I can claim with a funeral looming over me and vendors that need payment. How long will you take to process my claim, given the history provided above? I want a set ETA as YOUR people are the ones who delayed ME.
Momentum (SA)'s replyOfficial
25 Aug 2025, 14:00Dear Lacon
As confirmed to you, the matter has been escalated to the fund manager, who is the only person who can provide you with the relevant feedback.
It has been confirmed to me that the matter has been escalated and they will be in contact with you at the earliest convenience.
Kind regards
EdB
As confirmed to you, the matter has been escalated to the fund manager, who is the only person who can provide you with the relevant feedback.
It has been confirmed to me that the matter has been escalated and they will be in contact with you at the earliest convenience.
Kind regards
EdB
Momentum (SA)'s reply25 Aug 2025, 14:00
Official
Dear Lacon
As confirmed to you, the matter has been escalated to the fund manager, who is the only person who can provide you with the relevant feedback.
It has been confirmed to me that the matter has been escalated and they will be in contact with you at the earliest convenience.
Kind regards
EdB
As confirmed to you, the matter has been escalated to the fund manager, who is the only person who can provide you with the relevant feedback.
It has been confirmed to me that the matter has been escalated and they will be in contact with you at the earliest convenience.
Kind regards
EdB
Momentum (SA)'s replyOfficial
25 Aug 2025, 14:08Dear Lacon
The relevant business area has tried to contact you on the number you provided - they were unfortunately not able to reach you?
Can you please confirm a number where we can reach you? We are trying to assist you with this.
Regards
EdB
The relevant business area has tried to contact you on the number you provided - they were unfortunately not able to reach you?
Can you please confirm a number where we can reach you? We are trying to assist you with this.
Regards
EdB
Momentum (SA)'s reply25 Aug 2025, 14:08
Official
Dear Lacon
The relevant business area has tried to contact you on the number you provided - they were unfortunately not able to reach you?
Can you please confirm a number where we can reach you? We are trying to assist you with this.
Regards
EdB
The relevant business area has tried to contact you on the number you provided - they were unfortunately not able to reach you?
Can you please confirm a number where we can reach you? We are trying to assist you with this.
Regards
EdB
LP
Lacon P's updateReviewer Update
26 Aug 2025, 15:25 Thank you for finally updating my name correctly. However, when I called in last week Monday, I informed the agent that my banking details were incorrect. She confirmed that she had updated them over the phone, yet when I tried to claim again, my banking details still do not match. This is despite me confirming the correct details multiple times with your consultant. It’s been 9 days of unnecessary back-and-forth just to get my details updated. This level of service is extremely disappointing and frustrating. I genuinely expected better efficiency.
Home affairs has a better turnaround time than your company, they only made me follow up for three days.. its almost day 14 of your 7-14 day turnaround time and STILL I FIND MYSELF UNABLE TO CLAIM
Home affairs has a better turnaround time than your company, they only made me follow up for three days.. its almost day 14 of your 7-14 day turnaround time and STILL I FIND MYSELF UNABLE TO CLAIM
LP
Lacon P's update26 Aug 2025, 15:25
Reviewer Update
Thank you for finally updating my name correctly. However, when I called in last week Monday, I informed the agent that my banking details were incorrect. She confirmed that she had updated them over the phone, yet when I tried to claim again, my banking details still do not match. This is despite me confirming the correct details multiple times with your consultant. It’s been 9 days of unnecessary back-and-forth just to get my details updated. This level of service is extremely disappointing and frustrating. I genuinely expected better efficiency.
Home affairs has a better turnaround time than your company, they only made me follow up for three days.. its almost day 14 of your 7-14 day turnaround time and STILL I FIND MYSELF UNABLE TO CLAIM
Home affairs has a better turnaround time than your company, they only made me follow up for three days.. its almost day 14 of your 7-14 day turnaround time and STILL I FIND MYSELF UNABLE TO CLAIM
Momentum (SA)'s replyOfficial
27 Aug 2025, 08:37Dear Lacon
We have taken note of the content of your latest posting.
Your latest concerns have been referred to the relevant business area, as the concerns you raised can only be dealt with by this area. The HelloPeter - website alerts us to the fact that you require assistance, and therefore we refer your concerns to the relevant business area for urgent assistance.
They will contact you as soon as possible.
Kind regards
EdB
We have taken note of the content of your latest posting.
Your latest concerns have been referred to the relevant business area, as the concerns you raised can only be dealt with by this area. The HelloPeter - website alerts us to the fact that you require assistance, and therefore we refer your concerns to the relevant business area for urgent assistance.
They will contact you as soon as possible.
Kind regards
EdB
Momentum (SA)'s reply27 Aug 2025, 08:37
Official
Dear Lacon
We have taken note of the content of your latest posting.
Your latest concerns have been referred to the relevant business area, as the concerns you raised can only be dealt with by this area. The HelloPeter - website alerts us to the fact that you require assistance, and therefore we refer your concerns to the relevant business area for urgent assistance.
They will contact you as soon as possible.
Kind regards
EdB
We have taken note of the content of your latest posting.
Your latest concerns have been referred to the relevant business area, as the concerns you raised can only be dealt with by this area. The HelloPeter - website alerts us to the fact that you require assistance, and therefore we refer your concerns to the relevant business area for urgent assistance.
They will contact you as soon as possible.
Kind regards
EdB