Momentum Zante Geel false promised and ZERO communication on money owning me

On the 9th May a batch of Funds as Work withdrawal paperwork with ALL supporting documents was submitted to Momentum for Pension/Provident withdrawal. The standard timeframe as per Momentum "Quote"12-16 weeks. The payout date after 15 emails to momentum over the 16-week period was 20 September 2024. The week of the 20th September I was informed that non of my documents were received. I have had one email from a manager named Zante Geel that promised she was handling it personally and Id get my pension payout in maximum 10 days. Needless to say that date has come and gone. I need help with these Corporate companies that just dont care about customer service and what grief it causes people on the other end PEOPLE DONT INVEST YPUR HARD EARNED MONEY IN MOMENTUM - you will never get it back