MOMENTUM - You've let us down

<p>We submitted our claim at Momentum in December 2015.</p> <p> </p> <p>From there, we received the occasional one liners from Momentum advising us that the assessor is still busy reviewing the claim and that our claim is now in step 2. </p> <p>We've continually asked them to please confirm what the claims process is, how long it would take and if they require any additional info. Surely the insurer should advise you upfront of your rights and access to information as well as all documentation they require, not in drips and drabs. </p> <p>We have to take time off and spend money to get eveything done. </p> <p> </p> <p>On numerous occasions have we requested clarity and explained our situation requesting information from them, with only their standar procedure replies - NO PERSONAL SERVICE OR CARE.</p> <p> </p> <p>I am so disappointed in their unwillingness to connect with beneficiaries on a personal level, and not being clear with their communication and keeping to their "regulated industry standards".</p> <p> </p> <p>Let me remind you of your 6 values:</p> <p><strong>Accountability</strong> - You have not shown accountability in your roles.</p> <p>Our step father nominated us on his policy and for almost a year, we get one liners and little explanation or assistance from you.</p> <p><strong>Diversity </strong>- You fail to understand that our parents were divorced and we do not have access to the "previous family's" personal information.</p> <p><strong>Excellence</strong> - You have failed in providing basic service. No excellence here...</p> <p><strong>Innovation </strong>- One would think that you would've been better able to handle these situations as I am certain that we are not the only family battling with this situation.</p> <p><strong>Integrity</strong> - Clear communication and proper assistance would've been respectful to your customer.</p> <p><strong>Teamwork </strong>- Your team has let us down.</p>