NC
Nicole C
1 reviews | Active since May 2021
02 Dec 2021, 09:26
Momentum worst service, makes you wait for your own money
A smart exit was done by my previous company, i logged on to the email which was sent to me and completed everything, a week later i received an email from a consultant from Momentum, asking for proof of account and id copy which i sent through as well on the 26th of October, its now the month of December and my withdrawal has not been processed, when i called in another consultant informed that account verification is still pending..... This is so unprofessional and upsetting as i must wait more than a month to get my own money back......i sent many emails but havent received any reply as yet..... I am absolutely upset and frustrated as im not being assisted in any way....
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
02 Dec 2021, 09:36Thank you for informing us of your concerns. In order to refer the matter to the correct department for assistance, please provide us with your identity number under the reference number field or alternately submit a private reply.
Thank you
NH
Thank you
NH
Momentum (SA)'s reply02 Dec 2021, 09:36
Official
Thank you for informing us of your concerns. In order to refer the matter to the correct department for assistance, please provide us with your identity number under the reference number field or alternately submit a private reply.
Thank you
NH
Thank you
NH
Momentum (SA)'s replyOfficial
02 Dec 2021, 10:24Thank you
Momentum (SA)'s reply02 Dec 2021, 10:24
Official
Thank you
NC
Nicole C's updateReviewer Update
02 Dec 2021, 14:15May i know when this will be sorted out...... Its not fair for me to keep following up with you guys as i did my part by submitting through all documents.... I still have not got any assistance whatsoever, this matter was escalated to the supervisor however i still didnt receive any written communication as to what is really going on.... All i want is to be paid out, its really very frustrating to keep calling and emailing without any help being given..
NC
Nicole C's update02 Dec 2021, 14:15
Reviewer Update
May i know when this will be sorted out...... Its not fair for me to keep following up with you guys as i did my part by submitting through all documents.... I still have not got any assistance whatsoever, this matter was escalated to the supervisor however i still didnt receive any written communication as to what is really going on.... All i want is to be paid out, its really very frustrating to keep calling and emailing without any help being given..
NC
Nicole C's updateReviewer Update
03 Dec 2021, 11:05Can i be contacted immediately, i am very upset as this matter is not yet resolved, Ethan from momentum is the processor for my withdrawal claim and hasnt done anything up till now to assist with my matter, CherayAnne Englund is an unprofessional individual employed by momentum who doesnt even reply to emails, she was initially the person that emailed me for proof of account and copy and abrubtly said that normal withdrawals take 26-29 days, now its over a month and i havent received communication neither have i been paid out...... Such unprofessional individuals working for a high profile company is just sick........how is it fair that i must keep calling you guys, spending money on airtime just to get absolutely no joy.....
NC
Nicole C's update03 Dec 2021, 11:05
Reviewer Update
Can i be contacted immediately, i am very upset as this matter is not yet resolved, Ethan from momentum is the processor for my withdrawal claim and hasnt done anything up till now to assist with my matter, CherayAnne Englund is an unprofessional individual employed by momentum who doesnt even reply to emails, she was initially the person that emailed me for proof of account and copy and abrubtly said that normal withdrawals take 26-29 days, now its over a month and i havent received communication neither have i been paid out...... Such unprofessional individuals working for a high profile company is just sick........how is it fair that i must keep calling you guys, spending money on airtime just to get absolutely no joy.....