Momentum, worst insurance company ever.

I have emigrated to NZ and waited the 3 years to tax migrate and pay out my Annuity funds. I've started the process May 2022. I've done everything by the book and follow all the processes expecting from me. When it came to paying the funds into my non-resident bank account all the excuses began. I've escalated the issue on ths 6th of February. The persons attending to the escalation had even more excuses. For 3 months now I've listened to excuses about proof of bank account, after I've sent it through multiple times. The service is pretty bad and they don't care about anyone. I've realised I'm not the only one when I read their reviews on Facebook. A lot of people are unhappy with their service.