Momentum won't respond to request
I have been trying to name a beneficiary of my FundsAtWork policy since the end of January - I have filled out the forms, sent it to the email address provided on the form, and received an automatic reply with reference number ********** 0725, but nothing else. I then emailed again to ask why I haven't received confirmation of the beneficiary change, but again no response. I waited a few weeks and sent the same query to a different email address (the general customer service email). This was a week ago and I still haven't received a reply. This is pathetic customer service - how difficult is it to process such a request and let the client know?
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Replies (2)
Momentum (SA)'s replyOfficial
04 Mar 2019, 11:49Dear Mr van Ryhn,
Thank you bringing this matter to our attention. I have referred you query to a manager in our Funds@work department, who will contact you shortly.
Kind regards,
N D'Arch
Thank you bringing this matter to our attention. I have referred you query to a manager in our Funds@work department, who will contact you shortly.
Kind regards,
N D'Arch
Momentum (SA)'s reply04 Mar 2019, 11:49
Official
Dear Mr van Ryhn,
Thank you bringing this matter to our attention. I have referred you query to a manager in our Funds@work department, who will contact you shortly.
Kind regards,
N D'Arch
Thank you bringing this matter to our attention. I have referred you query to a manager in our Funds@work department, who will contact you shortly.
Kind regards,
N D'Arch
Momentum (SA)'s replyOfficial
04 Mar 2019, 12:11Dear Dr van Rhyn
I have tried to call you but there is no reply.
I wish to confirm that your beneficiary was updated and confirmation was sent, there was obviously a transmission error.
Please accept our most sincere apologies for the lack of communication in this respect.
We will send you the relevant confirmation.
Kind Regards
Sue
I have tried to call you but there is no reply.
I wish to confirm that your beneficiary was updated and confirmation was sent, there was obviously a transmission error.
Please accept our most sincere apologies for the lack of communication in this respect.
We will send you the relevant confirmation.
Kind Regards
Sue
Momentum (SA)'s reply04 Mar 2019, 12:11
Official
Dear Dr van Rhyn
I have tried to call you but there is no reply.
I wish to confirm that your beneficiary was updated and confirmation was sent, there was obviously a transmission error.
Please accept our most sincere apologies for the lack of communication in this respect.
We will send you the relevant confirmation.
Kind Regards
Sue
I have tried to call you but there is no reply.
I wish to confirm that your beneficiary was updated and confirmation was sent, there was obviously a transmission error.
Please accept our most sincere apologies for the lack of communication in this respect.
We will send you the relevant confirmation.
Kind Regards
Sue