Momentum won't pay my monthly pension

Item: Momentum (SA)
Rating: 1
Author: Patricia T

I have not received my monthly payout from Momentum Wealth - Retirement Income Option for November 2024. I asked recently for the payment date to be changed to earlier in the month, and they said it can only be done in April 2025. When I asked why my money hadn't be paid this month, they said it had already been paid on the new date I requested, even though they said the date could only be changed next year, and I still haven't received any money for November yet.

WHERE IS MY PAYMENT FOR NOVEMBER THEN??? I am a pensioner of 73 and trusted Momentum to look after me in my old age and I am very disappointed with their service and feel cheated by them.

Helpful (0)

Replies (3)

Momentum (SA)'s replyOfficial

03 Dec 2024, 07:53

Dear Ms. Taylor,

Thank you for your post. We have referred the matter to the Wealth Escalations Team for further assistance.

Regards,

ND

Momentum (SA)'s reply03 Dec 2024, 07:53

Official

Dear Ms. Taylor,

Thank you for your post. We have referred the matter to the Wealth Escalations Team for further assistance.

Regards,

ND

Patricia T's updateReviewer Update

03 Dec 2024, 14:27

So much for saying they will get back to me. I have, today, already sent an email, got some fancy letterhead image and no other response. I also refer to the above reply. nothing received so far today. Have tried phoning get put through to someone who cant really help. Come on Momentum where is your professionalism. I STILL HAVE NO MONEY IN MY BANK ACCOUNT

Patricia T's update03 Dec 2024, 14:27

Reviewer Update

Momentum (SA)'s replyOfficial

03 Dec 2024, 14:39

Dear Ms. Taylor,

I have again escalated the matter with the Wealth Division and requested that an agent contact you.

regards,

ND

Momentum (SA)'s reply03 Dec 2024, 14:39

Official

Dear Ms. Taylor,

I have again escalated the matter with the Wealth Division and requested that an agent contact you.

regards,

ND