cT
cedric T
1 reviews | Active since May 2015
15 Oct 2025, 16:24
Momentum withholds discounts
I signed up for life insurance, medical, disability with Momentum. Its now 2025 and I suddenly discover that I could have qualified for discounts since inception! Trying to figure out how to get discounts on their website appears to be intentionally confusing. I called a call center and was told that I need to complete a form to get the discount. It certainly appears that they make it as difficult as possible to qualify and certainly don't communicate about this effectively. This leaves a bad taste in my mouth, and I am looking at an alternative provider with some urgency.
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Replies (2)
Momentum (SA)'s replyOfficial
16 Oct 2025, 08:42Dear Cedric,
Thank you for your posting.
We have referred the matter to the Myriad management team for assistance.
Kind regards
NH
Thank you for your posting.
We have referred the matter to the Myriad management team for assistance.
Kind regards
NH
Momentum (SA)'s reply16 Oct 2025, 08:42
Official
Dear Cedric,
Thank you for your posting.
We have referred the matter to the Myriad management team for assistance.
Kind regards
NH
Thank you for your posting.
We have referred the matter to the Myriad management team for assistance.
Kind regards
NH
cT
cedric T's updateReviewer Update
16 Feb 2026, 14:01The "assistance" was a waste of time. I have 6 email accounts and receive about 100's of emails a day - some small number from Momentum. Most from Momentum are spam/marketing, so I don't have time to read. ONE of these emails buried in the thousands of emails said I needed to complete a form to get a discount......I strongly suggest this is NOT effective and clearly by the lack of follow-up, something Momentum only does begrudgingly. I STRONGLY regret selecting this company for my financial services.
cT
cedric T's update16 Feb 2026, 14:01
Reviewer Update
The "assistance" was a waste of time. I have 6 email accounts and receive about 100's of emails a day - some small number from Momentum. Most from Momentum are spam/marketing, so I don't have time to read. ONE of these emails buried in the thousands of emails said I needed to complete a form to get a discount......I strongly suggest this is NOT effective and clearly by the lack of follow-up, something Momentum only does begrudgingly. I STRONGLY regret selecting this company for my financial services.