CS
Christo S

1 reviews | Active since Feb 2017

28 Aug 2018, 06:59

MOMENTUM? What momentum?

I've mailed and enquired about my Momentum Annuity offered by my employer, building and car insurance and after two weeks still received any feedback.

Your response, Momentum?

Why does one have to resort to "naming and shaming" your brand before getting the service enquired about?

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply28 Aug 2018, 08:37
Official

Thank you for taking the time to inform us of your concerns.

I am truly sorry that you have not had a positive service experience and we wish to be of assistance. Regrettably, you did not provide enough information on your submission for us to do a proper investigation. Hence, I will be sending you a separate e-mail to obtain more information on what transpired. On receipt of the necessary information I will conduct an investigation and provide you with feedback.

Kind regards

CK

Momentum (SA)
Momentum (SA)'s reply28 Aug 2018, 08:37
Official

Thank you for taking the time to inform us of your concerns.

I am truly sorry that you have not had a positive service experience and we wish to be of assistance. Regrettably, you did not provide enough information on your submission for us to do a proper investigation. Hence, I will be sending you a separate e-mail to obtain more information on what transpired. On receipt of the necessary information I will conduct an investigation and provide you with feedback.

Kind regards

CK