1 reviews | Active since Feb 2012
Momentum vs Aspire = Bad Customer Service.
I have multiple products with Momentum (Car insurane, Multiply, Funeral cover for myself, my mother and my 3 siblings and also a life cover of R500K).
Every time I have to call Mometum to update my details or confirm my detail, no one can find account / profile. This is a big concern for me because it means, if something happens to me, my mother or siblings would struggle to claim when I have been a customer since 2009. Recently, I created a profile to Momntum website and downloaded the APP, only car insurance and multiply show up there not the important ones.
All I am told is that I joined under Aspire and that Momentum has discontinued that product. I dont understand how that is my problem as I was joining Momentum and all documents I have show Momentum not Aspire. I want to login to my APP and Website and see all products I have with Momentum. I also want to call Momentun call centre and be able to verify all my details for all products as these call centres cannot transfer you to the Aspire call centre. This is very urgent to me and I am getting legal advise on this
Thank you for informing us of your concerns. The matter will be escalated and feedback will be provided to you shortly.
Kind regards
Natasha
Thank you for informing us of your concerns. The matter will be escalated and feedback will be provided to you shortly.
Kind regards
Natasha
The following information was made available to you via email.
I’m not sure if you are aware of Momentum and Metropolitan’s merger during 2010. Though Metropolitan and Momentum still trade under our individual brand names, they are part of a larger company, known as MMI Holdings.
After the merger, we consolidated business, in the interest of reducing cost for our clients where the company’s business units overlapped in product offerings. As such, Momentum took over the administration of Metropolitan Odyssey book/product range, and Metropolitan took over the administration of the Momentum Aspire/New Markets book.
Your Momentum Funeral and Living Life facilities was part of the products that falls under Momentum Aspire/ New Markets and as such, is now being administered by Metropolitan New Markets.
Lastly, please accept my sincere apologies for the inconvenience caused however, as we are operating under two different business entities, your Momentum Funeral and Living Life Facilities cannot be viewed under your Momentum profile when you log-in.
Kind regards
Natasha
The following information was made available to you via email.
I’m not sure if you are aware of Momentum and Metropolitan’s merger during 2010. Though Metropolitan and Momentum still trade under our individual brand names, they are part of a larger company, known as MMI Holdings.
After the merger, we consolidated business, in the interest of reducing cost for our clients where the company’s business units overlapped in product offerings. As such, Momentum took over the administration of Metropolitan Odyssey book/product range, and Metropolitan took over the administration of the Momentum Aspire/New Markets book.
Your Momentum Funeral and Living Life facilities was part of the products that falls under Momentum Aspire/ New Markets and as such, is now being administered by Metropolitan New Markets.
Lastly, please accept my sincere apologies for the inconvenience caused however, as we are operating under two different business entities, your Momentum Funeral and Living Life Facilities cannot be viewed under your Momentum profile when you log-in.
Kind regards
Natasha