VJ
Vee J
1 reviews | Active since Oct 2020
19 Oct 2020, 10:49
Momentum Very disappointing service
On 1 September I submitted my 2nd request for pension fund withdrawal to momentum and after several follow ups and being assured my request is being processed, I am still waiting. Followed up again this morning and I was advised they'll get started on it today and I have to call again on Wednesday to follow up. I found this completely unacceptable and escalated the matter. My escalation wasn't even acknowledged. Very disappointing service.
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Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
19 Oct 2020, 11:23Thank you for your feedback. A manager will make contact with you to resolve the matter.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
Momentum (SA)'s reply19 Oct 2020, 11:23
Official
Thank you for your feedback. A manager will make contact with you to resolve the matter.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
Momentum (SA)'s replyOfficial
19 Oct 2020, 16:01I received confirmation that the manager has called you.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
Momentum (SA)'s reply19 Oct 2020, 16:01
Official
I received confirmation that the manager has called you.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee