Momentum very bad service on payout. Not resolved still!!!!

I wrote a review on momentum on failure to pay out on my policy, 2 days later I received a call about my policy payout, they could not find my policy. A few days later they called and said it was declined due to a SARS issue. I went to SARS found out there was an issue with 2 different tax numbers. I corrected the issue and informed momentum what changes need to be made and resubmit.

It was declined again by SARS, went to SARS again I was told they resubmitted the documents without the changes hence another decline. Called momentum and informed them on this. They resubmitted with the changes this time.

Now I'm following up, can't get hold of the agent dealing with the policy. She always busy and can't take the call. I have left messages to call me back and habe sent emails. Still no responce at all about my policy. This is the second time I'm putting them up on Hello Peter for the same issue. Looks like if I don't follow up all the time they don't process anything and are quite content with not paying what they owe me.