Momentum - Useless and unprofessional

Momentum - Useless and unprofessional My late father died in Nov'23, his will was with Momentum and they were extremely slow to process it, in March 2024 it was transferred to JHB branch on recommendation from the Uitenhage consultant so that it can be process faster, for 6 months nothing happened until we started querying it, then all of a sudden some slow action, eventually some of it was processed towards end November 2024, there are still a large amount of funds that the consultant neglected to process, funds in 2 bank accounts and they kept back some funds as well as they did nothing to submit it and finalise the SARS clearance. In the beginning of December 2024, we queried when the outstanding funds will be processed, answer was the consultant is going on leave on 19 December 2024, taking 19 days to prepare for her leave? She was supposed to be back in the 2nd week of Jan'25, emailed her and copied the consultants in Uitenhage, send 3 emails, not one acknowledgement of receipt till now or any feedback, extremely unprofessional. The consultant in Uitenhage with whom my sister deals with and where my father' investments were placed, is dead quiet, must be because he is not making any more money every month from the investments. At the moment there is a substantial amount to be recovered from the closed bank accounts, which they never even processed. Also the amount retained for SARS which they never processed. In all my years have never dealt with such a bunch of clueless and unprofessional individuals. We need to closes that chapter of my father' death and cannot do such when there are still outstanding issues not been addressed by Momentum. I am just glad that I don't have anything invested with Momentum, cannot leave my family with such uselessness and unprofessional ism.