Momentum - Useless

Item: Momentum (SA)
Rating: 1
Author: Vanessa D

In March I started the tedious task of claiming my Retirement fund. After more than a month the 1/3 was paid out (delay due to wrong directive being app**** for), now another month has passed and the balance has not been invested. My poor broker Gynne works tirelessly at this but it seems no one knows how to do their job at Momentum. In all this time I have had one gentleman phone me on her insistance but other than that no one has bothered. Still waiting ...

If a company the size of Momentum provide a "service" like this, is there any hope for us? I wonder if they realize messing with peoples money is messing with their lives.........

Helpful (0)

Replies (4)

Momentum (SA)'s replyOfficial

30 Apr 2018, 09:03

Please accept our sincere apologies for the inconvenience and frustration caused. The matter will receive our urgent attention.

Kind regards

Natasha

Momentum (SA)'s reply30 Apr 2018, 09:03

Official

Please accept our sincere apologies for the inconvenience and frustration caused. The matter will receive our urgent attention.

Kind regards

Natasha

Momentum (SA)'s replyOfficial

30 Apr 2018, 09:36

Dear Vanessa

Momentum issued the Recognition of Transfer (ROT) form which was emailed to Gwynne Smith to arrange for the completion there of. We can only transfer the funds to the receiving fund upon receipt of the completed ROT.

We will do a follow up with Gwynne Smith regarding the ROT that is still outstanding.

Kind regards

Natasha

Momentum (SA)'s reply30 Apr 2018, 09:36

Official

Dear Vanessa

We will do a follow up with Gwynne Smith regarding the ROT that is still outstanding.

Kind regards

Natasha

Vanessa D's updateReviewer Update

03 May 2018, 15:34

Good day, This has been going on for more than a month and is still not resolved. The ROT form has been completed and returned and the form was only sent after some time .....

Vanessa D's update03 May 2018, 15:34

Reviewer Update

Good day, This has been going on for more than a month and is still not resolved. The ROT form has been completed and returned and the form was only sent after some time .....

Momentum (SA)'s replyOfficial

04 May 2018, 11:31

Dear Vanessa

As indicated before, the ROT should come from the receiving company. I suggest that you speak to your financial adviser in order to speed up this process with the company.

We can only proceed with payment on receipt of the ROT.

Regards

Natasha

Momentum (SA)'s reply04 May 2018, 11:31

Official

Dear Vanessa

As indicated before, the ROT should come from the receiving company. I suggest that you speak to your financial adviser in order to speed up this process with the company.

We can only proceed with payment on receipt of the ROT.

Regards

Natasha