KS
Karabo S

1 reviews | Active since Nov 2024

29 Nov 2024, 12:56

Momentum TRF worst service

I am writing to express my extreme disappointment and frustration with the service I have received from Momentum. I have been waiting for what feels like an eternity for my pension fund claim to be processed, and the experience has been nothing short of infuriating.

Despite numerous follow-ups and promises of resolution, I have been met with a never-ending cycle of excuses, delays, and misinformation. It's clear that there is a lack of communication and coordination within the organization, and as a result, I have been left feeling frustrated, helpless, and financially strained.

All I want is my money, which is rightfully mine. I urge Momentum to take immediate action to address their service issues and provide their customers with the respect, dignity, and efficiency they deserve.

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Replies (1)
Momentum (SA)
Momentum (SA)'s reply29 Nov 2024, 13:06
Official
Karabo

We note the content of your posting.

We have escalated the matter to the relevant fund manager for further attention.

Kind regards

EdB