Momentum TRF poor service

What happened to momentum values and decent customer service?

Early December i have submitted my claim form after resigning from Transnet. I followed up hoping to get an acknowledgment of receiving my documents. The Momentum TRF department is very useless to say the least. The don't respond to emails and phone calls.

January 2025: i started with telephonic follow ups and spend alot of airtime. No response from TRF as usual, up until Nolin Benjamin availed himself to assist. Bear in mind that he’s from a different department but went an extra mile. He then shared the bad news,that the form I submitted is outdated and he will immediately share for me to fill and resubmit. I did that with the assistance of the former employer. I then followed up few days later and was informed that my form is not in the inbox and i must wait for few days. Really?does it take days for momentum to receive an email? It took Nolin seconds to share the form.

Can someone share the contact of Momentum TRF head . That entire department must just close down, very inefficient and cause a serious reputational damage to momentum.

This simple ,just keep the flipping client informed.just respond to mail and telephone calls. We understand that you might be deal with alot of claims but that is not an excuse for poor communication.

I feel sorry for masses who are yet to mistreated in the future.