Momentum, the worst of them all

My policy of over 10 years with Momentum lapsed in August 2021 and I only got to know about it when I enquired from their call centre. Reinstatement forms were submitted and I had to actively follow up with them to receive medical requirements in order to do medicals. All needed medicals were done on September 1st, and to date after several emails were sent to their retention agent Lloyd Wellington there is still no response from underwriting. I have sent several emails to their complaints department which they haven’t bothered to reply to any. Momentum just doesn’t care about their clients. One wonders if this is the service you receive to reinstate a policy, what’s going to happen should a need for a claim arises. This experience is the worst I’ve ever received from a company, and God knows I do not want to do business with them anymore. I can’t wait to have my policy back on books and pray that I don’t have my patience tested come claim stage. Indeed nobody cares at that company.