Momentum the pits

I am extremely disappointed and frustrated with the service that I receive from Momentum Retirement Fund Administrators. They never respond to emails or return calls. Their SMS service for rating their performance hardly works. My various interactions with them over the years leads me to conclude that they are grossly *********** to provide a reasonable service to pensioners. In my recent encounter with them they sat with my application for refund for two months without doing anything about it. My emails enquiring about progress went unanswered. It was only when I called them did they inform me that someone in their office had not filled in some information and therefore the application was not being processed. So for two months nothing was being done because of their error! Attempts to speak to a Manager were not entertained despite me leaving messages for him/her to call me. This is a company that makes promises about customer services which they are either incapable of filling or just couldn't bother about their clients. .