Momentum taking money and not refunding their ********* behaviour.

<p>I have signed a contract with Planet Fitness, with a joining fee of R 99-00 through Multiply. Multiply deducted R 749-00 per membership. I then contacted Multiply and they said I must get a letter from the gym, confirming that they made a mistake in prcessing it late, as apparently the joining fee changed from when I signed and when it was issued. I got the letter after fighting with the gym for 4 months and sent it to Multiply. I have sent follow up e-mails, but have not received any feedback. I spent 30 minutes on a call today to sort it out and management was in meetings as always and the consultant said it does however reflect on my profile that they did receive it. I have never signed permission for Multiply to deduct R 749-00 per membership from my account. I only signed for R 99-00 (and that was not even to Multiply that was to Planet Fitness. My active days have been allocated for the last 4 months after I followed up on a monthly basis a couple of times. I am spending so much time and money (on calls) to get the benefits that was offered to me, that it is actually not benefecial in the long run. </p>