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sbusiso N

1 reviews | Active since Feb 2012

17 Mar 2021, 05:20

MOMENTUM TAKING ME FOR A RIDE

I resigned from my Employer on the 29th of January and all my documents were sent on the 4th of February. On Friday the 12th of March I called the call center to find out on how far is the process of withdrawal and was told they are still waiting of my employer as they have sent them correspondence on the 24th of February and they have not yet responded. I phoned the HR and was told they haven’t received anything via email. That same morning HR emailed the administrator to find out if there is any form of correspondence sent to them. The administrator emailed back and said the claim has been paid and finalized and proof of payment will be sent shortly. I still have not received that Proof of payment or the money.I’m not sure who to believe, the administrators or momentum call center. This is just frustrating

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Replies (7)
Momentum (SA)
Momentum (SA)'s reply17 Mar 2021, 07:51
Official
Dear Sbusiso,

 Thank you very much for the feedback that you have provided to us.   I have referred your posting to our Employee Benefits department to investigate. You will be contacted shortly. 

Kind regards,

Nicolette.
Momentum (SA)
Momentum (SA)'s reply17 Mar 2021, 10:50
Official
Dear Sibusiso,

Our Employee benefits department confirmed that they have investigated the matter and have called you to discuss.

Kind regards,

Nicolette.
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sbusiso N's update18 Mar 2021, 07:56
Reviewer Update
Hi

I have spoken to a gentleman and He assisted.He explained that the process is not complete but it’s at the very end. We will see what will happen in the next couple of days. Thanks for coming back to me.
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sbusiso N's update24 Mar 2021, 14:55
Reviewer Update
Today I phoned momentum in order to get an update on what’s going on as I was promised last week that on Monday I would be called. I spoke to Nicole and she was very helpful as always. My issue is that I have to wait for almost 2 weeks from now. The information that momentum needed in order for them to proceed was sent last week. I feel like when I call them, they will deal with your issue only that day and they forget about you. A week later when you call again, they will give you an update on things that you already know. I have experience that a lot as I have been phoning twice a week from last week of February. Every time I’m told there is an issue I phone my previous HR, and find out What is causing they delay and they address it quickly and we move on. I need my pension payout to be done this month as I cannot wait any longer. This delay is costing me a lot of money
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sbusiso N's update30 Mar 2021, 10:25
Reviewer Update
Hi

I have not received any feedback regarding the above. As I have said payout has to be done this month (MARCH). Tomorrow is last day of the month and Momentum silence says to me the funds are a work, we are in agreement and everything is still on track.

Momentum (SA)
Momentum (SA)'s reply30 Mar 2021, 15:33
Official
 
Dear Sbusiso,

Our Employee Benefits department has advised that you they will contact this afternoon to discuss the progress.

Regards,

Nicolette. 
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sbusiso N's update30 Mar 2021, 19:28
Reviewer Update
Hi Nicole

I’m just disappointed with momentum.I just don’t understand why my former employer left liberty and transferred our pension to Momentum. I’m glad I will deal with this company once in my life. I will never ever insure my life, car or house with Momentum.