BK
Bulelani K
1 reviews | Active since Apr 2021
21 Oct 2024, 15:40
Momentum taking forever to finilise my claim
My HR summitted my claim to Momentum before the end of September 2024 but till this day my claim is not finalized. Everytime I call them, I will hold for +- 30 minutes before my call is answered and I will be told that there is a contribution error that the Senior Administrator needs to clear before my claim can be finalized and this has been escalated 3 times to the Senior Administrator but nothing is done till this day. If this is how they treat their clients, I would never again have anything to do with Momentum and I would discourage everyone who cares to listen to stay away from Momentum.
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Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
21 Oct 2024, 15:56Dear Bulelani
Thank you for your message. I have escalated to the fund managers for further assistance.
Kind regards
Mvdm
Thank you for your message. I have escalated to the fund managers for further assistance.
Kind regards
Mvdm
Momentum (SA)'s reply21 Oct 2024, 15:56
Official
Dear Bulelani
Thank you for your message. I have escalated to the fund managers for further assistance.
Kind regards
Mvdm
Thank you for your message. I have escalated to the fund managers for further assistance.
Kind regards
Mvdm
BK
Bulelani K's updateReviewer Update
24 Oct 2024, 13:17Good day,
My claim is still sitting with an Administrator. He said as Administrators they are waiting on their Managers, Robin Johnson and ***lord Chai to tell them how they should process claims now that there is this 2 port 3 port policy since 1 September 2024. This is really disappointing for such a big company like Momentum. This 3/2 port policy didn't just appear out of the blue, it was communicated a long time ago. Why is it that Momentum is now found wanting? I'm behind on my payments while my money is sitting with Momentum and this is negatively affecting my credit profile. This is so not on. How is it that a big company like Momentum doesn't know how to process claims. Please note that if this is not sorted ASAP, I will go to the media with this.
My claim is still sitting with an Administrator. He said as Administrators they are waiting on their Managers, Robin Johnson and ***lord Chai to tell them how they should process claims now that there is this 2 port 3 port policy since 1 September 2024. This is really disappointing for such a big company like Momentum. This 3/2 port policy didn't just appear out of the blue, it was communicated a long time ago. Why is it that Momentum is now found wanting? I'm behind on my payments while my money is sitting with Momentum and this is negatively affecting my credit profile. This is so not on. How is it that a big company like Momentum doesn't know how to process claims. Please note that if this is not sorted ASAP, I will go to the media with this.
BK
Bulelani K's update24 Oct 2024, 13:17
Reviewer Update
Good day,
My claim is still sitting with an Administrator. He said as Administrators they are waiting on their Managers, Robin Johnson and ***lord Chai to tell them how they should process claims now that there is this 2 port 3 port policy since 1 September 2024. This is really disappointing for such a big company like Momentum. This 3/2 port policy didn't just appear out of the blue, it was communicated a long time ago. Why is it that Momentum is now found wanting? I'm behind on my payments while my money is sitting with Momentum and this is negatively affecting my credit profile. This is so not on. How is it that a big company like Momentum doesn't know how to process claims. Please note that if this is not sorted ASAP, I will go to the media with this.
My claim is still sitting with an Administrator. He said as Administrators they are waiting on their Managers, Robin Johnson and ***lord Chai to tell them how they should process claims now that there is this 2 port 3 port policy since 1 September 2024. This is really disappointing for such a big company like Momentum. This 3/2 port policy didn't just appear out of the blue, it was communicated a long time ago. Why is it that Momentum is now found wanting? I'm behind on my payments while my money is sitting with Momentum and this is negatively affecting my credit profile. This is so not on. How is it that a big company like Momentum doesn't know how to process claims. Please note that if this is not sorted ASAP, I will go to the media with this.
BK
Bulelani K's updateReviewer Update
24 Oct 2024, 13:21I will really make Momentum trend if you don't pay me my money and I will advise people to transfer their pensions form Momentum because Momentum akayazi into ayenzayo!
BK
Bulelani K's update24 Oct 2024, 13:21
Reviewer Update
I will really make Momentum trend if you don't pay me my money and I will advise people to transfer their pensions form Momentum because Momentum akayazi into ayenzayo!
Momentum (SA)'s replyOfficial
24 Oct 2024, 16:12Dear Bulelani
Thank you for your message.
I have forwarded your complaint to the fund managers for further assistance.
Kind regards
Mvdm
Thank you for your message.
I have forwarded your complaint to the fund managers for further assistance.
Kind regards
Mvdm
Momentum (SA)'s reply24 Oct 2024, 16:12
Official
Dear Bulelani
Thank you for your message.
I have forwarded your complaint to the fund managers for further assistance.
Kind regards
Mvdm
Thank you for your message.
I have forwarded your complaint to the fund managers for further assistance.
Kind regards
Mvdm