Momentum system not working

Item: Momentum (SA)
Rating: 1
Author: Sv C

Tried claiming my savings from the 2 pot system on whatsapp and my banking details can't be verified. After 25 minutes waiting time the Call centre says they have IT issues and mailing my application will take a very long time. It's been days and still same problem on whatsapp. Sent my application via mail a week ago and been told my claim hasn't been looked at due to backlog. My surname is spelt wrong on their website and I cannot update it. It's like being blocked from accessing my funds.

Helpful (0)

Replies (3)

Momentum (SA)'s replyOfficial

13 Sept 2024, 09:23

Dear Bryan
Thank you for your message.
I have forwarded your complaint to the fund managers for further assistance.
Kind regards
Mvdm

Momentum (SA)'s reply13 Sept 2024, 09:23

Official

Dear Bryan
Thank you for your message.
I have forwarded your complaint to the fund managers for further assistance.
Kind regards
Mvdm

Sv C's updateReviewer Update

13 Sept 2024, 13:51

Managed to get through to Momentum call centre quickly and my issue was resolved in less than a minute. Call centre agent was very friendly and helpfull. Keep up the good work

Sv C's update13 Sept 2024, 13:51

Reviewer Update

Managed to get through to Momentum call centre quickly and my issue was resolved in less than a minute. Call centre agent was very friendly and helpfull. Keep up the good work

Momentum (SA)'s replyOfficial

13 Sept 2024, 14:28

Dear Bryan
Thank you for your positive feedback. We really do appreciate it.
Kind regards
Mvdm

Momentum (SA)'s reply13 Sept 2024, 14:28

Official

Dear Bryan
Thank you for your positive feedback. We really do appreciate it.
Kind regards
Mvdm