JP
Jacqueline P
1 reviews | Active since Jan 2015
13 Aug 2019, 13:17
MOMENTUM SUCKS
When you phone Momentum no answer or this and that is in a meeting. That is all that the workers do, no work gets done. We are waiting for more than 9 months for a death pension to be paid out. Every time when we do speak to someone you hear a different story. NO correspondence via Email that just get ignored.
Helpful (0)
Replies (8)0
Replies (8)
Momentum (SA)'s replyOfficial
13 Aug 2019, 13:20Thank you for taking the time to inform us of your concerns. I am truly sorry that you did not have a positive service experience. We will contact you to obtain the pension specific information in order to investigate your concerns.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply13 Aug 2019, 13:20
Official
Thank you for taking the time to inform us of your concerns. I am truly sorry that you did not have a positive service experience. We will contact you to obtain the pension specific information in order to investigate your concerns.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s replyOfficial
13 Aug 2019, 14:37Please accept my most sincere apologies for the poor service which you have received.
As confirmed I will personally call you on Thursday once the directive has been received and I will confirm payment.
Kind Regards
Sue
As confirmed I will personally call you on Thursday once the directive has been received and I will confirm payment.
Kind Regards
Sue
Momentum (SA)'s reply13 Aug 2019, 14:37
Official
Please accept my most sincere apologies for the poor service which you have received.
As confirmed I will personally call you on Thursday once the directive has been received and I will confirm payment.
Kind Regards
Sue
As confirmed I will personally call you on Thursday once the directive has been received and I will confirm payment.
Kind Regards
Sue
JP
Jacqueline P's updateReviewer Update
13 Aug 2019, 14:46Someone from Momentum phoned me, will notify me on Thursday if our application is approved for payment. This is not acceptable, our applications was approved before the SARS problem. This payment must be done this week as promised last week.
JP
Jacqueline P's update13 Aug 2019, 14:46
Reviewer Update
Someone from Momentum phoned me, will notify me on Thursday if our application is approved for payment. This is not acceptable, our applications was approved before the SARS problem. This payment must be done this week as promised last week.
JP
Jacqueline P's updateReviewer Update
13 Aug 2019, 14:46Every week is next week this is ridiculous!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
JP
Jacqueline P's update13 Aug 2019, 14:46
Reviewer Update
Every week is next week this is ridiculous!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
JP
Jacqueline P's updateReviewer Update
13 Aug 2019, 14:47FEDD UPPPPPP
JP
Jacqueline P's update13 Aug 2019, 14:47
Reviewer Update
FEDD UPPPPPP
Momentum (SA)'s replyOfficial
13 Aug 2019, 15:51Good Day as promised, I will call you on Thursday.
Kind Regards
Sue
Kind Regards
Sue
Momentum (SA)'s reply13 Aug 2019, 15:51
Official
Good Day as promised, I will call you on Thursday.
Kind Regards
Sue
Kind Regards
Sue
JP
Jacqueline P's updateReviewer Update
13 Aug 2019, 15:54Payment must be done this week no more excuses. Why can you only get feedback on Thursday? The maybe payment will continue on Friday the another week pass without payment. I'm not stupid. You can get your "directive" tomorrow and give me a call. Payment can continue on Thursday.
JP
Jacqueline P's update13 Aug 2019, 15:54
Reviewer Update
Payment must be done this week no more excuses. Why can you only get feedback on Thursday? The maybe payment will continue on Friday the another week pass without payment. I'm not stupid. You can get your "directive" tomorrow and give me a call. Payment can continue on Thursday.
JP
Jacqueline P's updateReviewer Update
14 Aug 2019, 15:37Thanks to Sue the problem was resolved. Thank you very much.
JP
Jacqueline P's update14 Aug 2019, 15:37
Reviewer Update
Thanks to Sue the problem was resolved. Thank you very much.