Momentum Stole My Money and Refuses to Refund Me

Did not think that *****ing money could still happen in this day and age, but here is a glowing example of a national company refusing to give back what is rightfully mine!

After buying an expensive voucher (few thousand rand) from their online shop, I received the order verification email, but never the voucher code. I asked the employees at the tire shop and they said that this is not the first time something like this happened to a Momentum Shop client. I tried calling their help line to which there was no answer due to it being a Saturday. Without any other option, I was forced to pay the amount for the tires ..... again!

My only consolation was that I would surely get a refund for the voucher the next Monday when I explained my situation to the employees at Momentum. This hopeful thought was soon shattered when the employees refused to refund me. Stating that I did receive a voucher code, if I received a voucher, I would not have paid thousands of Rands again to settle my account. Even the employees can see that the supposed voucher was never used.

Dear Momentum due to this unfair treatment and total lack of customer service, you are now losing a Medical aid, pension fund and life insurance client. And, I will still keep fighting for my refund!