Momentum, start working please

After calling numerous times to get help, I sent an application to withdraw funds on 17 Nov 2019, 2 working days later I called to find out that Momentum staff asked me to complete the wrong form, I then was advised to send another email, which I did, I called in to follow up a few times and i was told my bank account details was sent for confirmation and then that it was sent for approval and my funds will be paid out by "next week Friday" ie 15 Dec. Ok great... come 15 Dec, no payment received so I called in to find out nothing has happened and again. since Friday, I have to call everyday and again, nothing has happened and nothing is happening and I have no idea what to do to get someone to help. While I am aware this is SA, surely there must be some way for me to get *MY* money.