*********** Momentum Staff who will sabotage your policy

Some of Momentum’s consultants are absolutely *********** for their job at Momentum. I sent through my documents for change of banking details , on the 17 th of February and paid in , the staff at Momentum who ever was getting my emails , deliberately did not tell me that the one document was missing 1 signature ✍️ and the next payment date for this debit order is the 7th March 2025- from the 17 mth February 2025, Momentum Myraid did absolutely nothing to let me or my broker know that the signature was missing only for the policy to lapse after many years of being a paying client - this is absolutely unacceptable from Momentum, they must train their stuff to be competent, I had to enquire on the 4th March with my broker to check if banking details updated as no email was sent to confirm this and I was told nothing was updated cos they waiting for a signature which they DID NOT COMMUNICATE WITH ME THE CLIENT FROM 21 feb - 4 March , meaning my policy could have lapsed on the 7th cos no banking details was captured by these *********** staff , this makes me very angry, Momentum , vos your staff is playing with people’s lives and money that is invested . I DO NOT RECOMMEND MOMENTUM , their stuff will deliberately sabotage your policy to lapse after many many years of paying full premiums each month 😡