Momentum signing off documents without my concern

I would appreciate your assistance as I recently had an extremely distressing experience with your employees and services. To provide a concise overview, my late husband passed away in 2021, leaving behind children from his previous marriage. Unfortunately, I am currently facing disputes from these children over my late husband's assets. To make matters more complicated, his ex-wife, from whom he separated in 2006, has become involved in this matter.

Last week, I was in the greatest shock when SARS informed me that the ex-wife was making claims on my late husband's assets through Momentum, with the assistance of a man named Katlego who is based in the Centurion office. However, my concerns were not addressed properly, as the branch manager, Rakesh Jivaan, who is reportedly Katlego's supervisor, did not come to meet me at the reception to discuss my issues. I waited for Mr. Jivaan for a full two hours at the reception, to the point where the receptionist had to call the Centurion office to request assistance.

I am deeply dissatisfied with the situation, as I cannot comprehend how Momentum could approve payments to the ex-wife while I am still alive. Moreover, I am bewildered as to how documents were authorised without my signature. I am seeking answers and am determined to rectify this situation. I feel I have been treated unfairly and subjected to humiliation. Adding to my distress, earlier this year, Momentum even conducted an investigation by interviewing my neighbours to verify my marriage to my late husband. While I understand the need for an investigation, I fail to grasp how these measures led to the ex-wife's claims being approved.