Momentum should change their name to Expedite

Since April 2021 the divorce claim submitted for a client has yet to be finalized. No communication from Momentum, all actions on their side is reactive. Whenever you send an email the system reply by default that they have received your email but there is no proactive action taken, it is only at the follow-up stage that they "expedite" your email, then no further communication until your next follow-up where they expedite your enquiry again, and again but to no avail. Terrible and absurd.