BB
Bronwyn B
1 reviews | Active since Oct 2020
25 Oct 2020, 17:56
Momentum = shocking service!
Terrible Service from Momentum. Last day of work was the 30th Sept 2020, ive sent about 24 emails - and have had different information every single time! Not one reply has been the same! From “your withdrawal is on hold” to “we waiting for sept contribution” to “we waiting for sept contribution to recon” to “its in process 15-22 working days” .. been moved from pillar to post! When all I wanted was a straight answer! It is impossible that my sept contribution has still not reflected 25 days later! I was told 26 working days! I want to know the normal process is in motion! Which would mean 1st / 2nd week of NOV 2020 - I should be paid. Incompetence at its best. Then I made a phone call - and I almost fell of my chair - they couldn’t even pick up my withdrawal information. Massively disappointed- when you have been paying for 7 yrs ... and this is how you are treated .... disgusting!
Helpful (0)
Replies (8)0
Replies (8)
Momentum (SA)'s replyOfficial
26 Oct 2020, 07:10We take note of your comments, we will investigate and provide you with feedback.
Kind regards
MC
Kind regards
MC
Momentum (SA)'s reply26 Oct 2020, 07:10
Official
We take note of your comments, we will investigate and provide you with feedback.
Kind regards
MC
Kind regards
MC
Momentum (SA)'s replyOfficial
26 Oct 2020, 13:19The reason for the delay in processing the claim is due to the fact that there has not been a resolution reached regarding the September recon.
Momentum and the broker are in contact with the employer and the claim will be processed once a resolution has been reached.
Kind regards
Sue du Plessis
Momentum and the broker are in contact with the employer and the claim will be processed once a resolution has been reached.
Kind regards
Sue du Plessis
Momentum (SA)'s reply26 Oct 2020, 13:19
Official
The reason for the delay in processing the claim is due to the fact that there has not been a resolution reached regarding the September recon.
Momentum and the broker are in contact with the employer and the claim will be processed once a resolution has been reached.
Kind regards
Sue du Plessis
Momentum and the broker are in contact with the employer and the claim will be processed once a resolution has been reached.
Kind regards
Sue du Plessis
BB
Bronwyn B's updateReviewer Update
27 Oct 2020, 10:20Hi Sue.
While this helps me understand the confusion on my withdrawal? It really doesn’t help me at all. I have no idea when this will be resolved. This is my life we are talking about? This is not my stuff up? Yet I will face the consequences of this. Surely it doesn’t take this long to find a solution? It is impossible that it would! I sincerely hope my 26 working days doesn’t only begin when this is sorted out? That would be incredibly unfair. Please let me know if I need to get hold of my employer to deal with this . Very disappointed in both parties at this point. I want to forfeit the sept contribution and continue with my withdrawal, it’s MY money after all ....who do I speak to - to do this?
While this helps me understand the confusion on my withdrawal? It really doesn’t help me at all. I have no idea when this will be resolved. This is my life we are talking about? This is not my stuff up? Yet I will face the consequences of this. Surely it doesn’t take this long to find a solution? It is impossible that it would! I sincerely hope my 26 working days doesn’t only begin when this is sorted out? That would be incredibly unfair. Please let me know if I need to get hold of my employer to deal with this . Very disappointed in both parties at this point. I want to forfeit the sept contribution and continue with my withdrawal, it’s MY money after all ....who do I speak to - to do this?
BB
Bronwyn B's update27 Oct 2020, 10:20
Reviewer Update
Hi Sue.
While this helps me understand the confusion on my withdrawal? It really doesn’t help me at all. I have no idea when this will be resolved. This is my life we are talking about? This is not my stuff up? Yet I will face the consequences of this. Surely it doesn’t take this long to find a solution? It is impossible that it would! I sincerely hope my 26 working days doesn’t only begin when this is sorted out? That would be incredibly unfair. Please let me know if I need to get hold of my employer to deal with this . Very disappointed in both parties at this point. I want to forfeit the sept contribution and continue with my withdrawal, it’s MY money after all ....who do I speak to - to do this?
While this helps me understand the confusion on my withdrawal? It really doesn’t help me at all. I have no idea when this will be resolved. This is my life we are talking about? This is not my stuff up? Yet I will face the consequences of this. Surely it doesn’t take this long to find a solution? It is impossible that it would! I sincerely hope my 26 working days doesn’t only begin when this is sorted out? That would be incredibly unfair. Please let me know if I need to get hold of my employer to deal with this . Very disappointed in both parties at this point. I want to forfeit the sept contribution and continue with my withdrawal, it’s MY money after all ....who do I speak to - to do this?
Momentum (SA)'s replyOfficial
27 Oct 2020, 11:51A manager will call you, unfortunately you cannot forfeit the premium.
Kind regards
Sue du Plessis
Kind regards
Sue du Plessis
Momentum (SA)'s reply27 Oct 2020, 11:51
Official
A manager will call you, unfortunately you cannot forfeit the premium.
Kind regards
Sue du Plessis
Kind regards
Sue du Plessis
BB
Bronwyn B's updateReviewer Update
27 Oct 2020, 12:03A manager cannot call me , I am in the UK at the moment - and my number is not the same ....
Please get them to call me on +***
This is urgent
And I’m not waiting any longer for this to be resolved. I cannot believe this is actually happening .... between Momentum & my employer - I don’t know whose to blame ... terrible of both parties to do this to a loyal client .... there is no way it’s taking this long to resolve and issue of this matter ....
Please get them to call me on +***
This is urgent
And I’m not waiting any longer for this to be resolved. I cannot believe this is actually happening .... between Momentum & my employer - I don’t know whose to blame ... terrible of both parties to do this to a loyal client .... there is no way it’s taking this long to resolve and issue of this matter ....
BB
Bronwyn B's update27 Oct 2020, 12:03
Reviewer Update
A manager cannot call me , I am in the UK at the moment - and my number is not the same ....
Please get them to call me on +***
This is urgent
And I’m not waiting any longer for this to be resolved. I cannot believe this is actually happening .... between Momentum & my employer - I don’t know whose to blame ... terrible of both parties to do this to a loyal client .... there is no way it’s taking this long to resolve and issue of this matter ....
Please get them to call me on +***
This is urgent
And I’m not waiting any longer for this to be resolved. I cannot believe this is actually happening .... between Momentum & my employer - I don’t know whose to blame ... terrible of both parties to do this to a loyal client .... there is no way it’s taking this long to resolve and issue of this matter ....
BB
Bronwyn B's updateReviewer Update
27 Oct 2020, 12:22So literally you cannot give me any “light at the end of the tunnel” whatsoever .... ? So incredibly disappointed in this service ....
BB
Bronwyn B's update27 Oct 2020, 12:22
Reviewer Update
So literally you cannot give me any “light at the end of the tunnel” whatsoever .... ? So incredibly disappointed in this service ....
Momentum (SA)'s replyOfficial
27 Oct 2020, 12:49An e-mail will be sent to you confirming the process which we have made a business decision to follow.
Kind regards
Sue
Kind regards
Sue
Momentum (SA)'s reply27 Oct 2020, 12:49
Official
An e-mail will be sent to you confirming the process which we have made a business decision to follow.
Kind regards
Sue
Kind regards
Sue
BB
Bronwyn B's updateReviewer Update
27 Oct 2020, 12:55And is this in my favour? Or yours & the employers? How an issue wasn’t picked up long ago? I don’t understand? It took ME, the client , emailing a million times - then taking it to hello peter to actually get some form of communication.... shocking .... if I have to wait longer than normal I will be furious ...
I know Momentum doesn’t care - but they should... these are ppls lives you playing with! Especially when we’re in such a pandemic financially... you would think institutions like yours - would be on the ball for their ppl ....
Who is to blame for all this? I want to know. Momentum? Or my employer?
I am awaiting for this email ... I don’t believe anything anyone says anymore at Momentum .... so until I actually see an email .... I will keep writing on Hello Peter
I know Momentum doesn’t care - but they should... these are ppls lives you playing with! Especially when we’re in such a pandemic financially... you would think institutions like yours - would be on the ball for their ppl ....
Who is to blame for all this? I want to know. Momentum? Or my employer?
I am awaiting for this email ... I don’t believe anything anyone says anymore at Momentum .... so until I actually see an email .... I will keep writing on Hello Peter
BB
Bronwyn B's update27 Oct 2020, 12:55
Reviewer Update
And is this in my favour? Or yours & the employers? How an issue wasn’t picked up long ago? I don’t understand? It took ME, the client , emailing a million times - then taking it to hello peter to actually get some form of communication.... shocking .... if I have to wait longer than normal I will be furious ...
I know Momentum doesn’t care - but they should... these are ppls lives you playing with! Especially when we’re in such a pandemic financially... you would think institutions like yours - would be on the ball for their ppl ....
Who is to blame for all this? I want to know. Momentum? Or my employer?
I am awaiting for this email ... I don’t believe anything anyone says anymore at Momentum .... so until I actually see an email .... I will keep writing on Hello Peter
I know Momentum doesn’t care - but they should... these are ppls lives you playing with! Especially when we’re in such a pandemic financially... you would think institutions like yours - would be on the ball for their ppl ....
Who is to blame for all this? I want to know. Momentum? Or my employer?
I am awaiting for this email ... I don’t believe anything anyone says anymore at Momentum .... so until I actually see an email .... I will keep writing on Hello Peter