Momentum service sucks

I have been dealing with Rosemary for over 2 months now on something that Momentum states takes 60 days to complete. Have been given the run around for the longest time. A divorce settlement has had to be sent to legal on several occasions, then to tax directive twice, Rosemary even told me that the claim was sent to IT - (settlement claims go to IT department) Who does she think she is dealing with? Now I have been advised that she did not attach the required documentation for the tax directive which was supposed to have been completed over a week ago, and this has now got to be cancelled and requested again. What type of people are we trusting with our money? Story after story, that makes no sense to anyone with a brain. Since all calls are recorded, I will be taking this further - people cannot be treated like this.