BR
Brenda R
1 reviews | Active since Oct 2020
27 Oct 2020, 09:41
Momentum service leaves a sour taste
I have been waiting for my pension payout for over a month. I'm tired of calling momentum regarding this, documentation was done on the 2nd Sept 2020 and they acknowledged everything. It has been a week, when I check my profile still says ”tax still has to be app**** for”. I've sent countless emails and no response from momentum. I was initially told it takes 26 days for payout. What must happen Momentum?
Helpful (0)
Replies (5)0
Replies (5)
Momentum (SA)'s replyOfficial
27 Oct 2020, 10:42Dear Ms. Radebe,
I appreciate you raising your concerns with us. I have referred your query to our Employee benefits department to contact you and assist with resolving the query.
Regards,
NDA.
I appreciate you raising your concerns with us. I have referred your query to our Employee benefits department to contact you and assist with resolving the query.
Regards,
NDA.
Momentum (SA)'s reply27 Oct 2020, 10:42
Official
Dear Ms. Radebe,
I appreciate you raising your concerns with us. I have referred your query to our Employee benefits department to contact you and assist with resolving the query.
Regards,
NDA.
I appreciate you raising your concerns with us. I have referred your query to our Employee benefits department to contact you and assist with resolving the query.
Regards,
NDA.
BR
Brenda R's updateReviewer Update
27 Oct 2020, 12:54Thank you for responding, I haven't heard anything from the administrators.
BR
Brenda R's update27 Oct 2020, 12:54
Reviewer Update
Thank you for responding, I haven't heard anything from the administrators.
Momentum (SA)'s replyOfficial
27 Oct 2020, 13:25Dear Ms. Radebe,
The tax will be app**** for by Thursday. We are committed to pay the claims as a matter of urgency.
Regards,
Sue.
The tax will be app**** for by Thursday. We are committed to pay the claims as a matter of urgency.
Regards,
Sue.
Momentum (SA)'s reply27 Oct 2020, 13:25
Official
Dear Ms. Radebe,
The tax will be app**** for by Thursday. We are committed to pay the claims as a matter of urgency.
Regards,
Sue.
The tax will be app**** for by Thursday. We are committed to pay the claims as a matter of urgency.
Regards,
Sue.
BR
Brenda R's updateReviewer Update
27 Oct 2020, 14:08Dear Sue
I wonder why only by Thursday, why not now?
Brenda
I wonder why only by Thursday, why not now?
Brenda
BR
Brenda R's update27 Oct 2020, 14:08
Reviewer Update
Dear Sue
I wonder why only by Thursday, why not now?
Brenda
I wonder why only by Thursday, why not now?
Brenda
Momentum (SA)'s replyOfficial
27 Oct 2020, 14:21Dear Ms Radebe
The relevant authorisation needs to be finalised and therefore it will only be on Thursday.
Kind regards
Sue
The relevant authorisation needs to be finalised and therefore it will only be on Thursday.
Kind regards
Sue
Momentum (SA)'s reply27 Oct 2020, 14:21
Official
Dear Ms Radebe
The relevant authorisation needs to be finalised and therefore it will only be on Thursday.
Kind regards
Sue
The relevant authorisation needs to be finalised and therefore it will only be on Thursday.
Kind regards
Sue