Momentum service is Appaling

Client number : ***<br> Investment number :***8<br> Portfolio number: MP ***<br> I requested for a withdrawal on my investment on the <br> - 29 February 14:55 as i has an emergency<br> -Got a reply on the 1 March 2016 8:58 am regarding the paperwork i need to submit<br> - submitted paperwork on the 2 March 2016 13:04 pm<br> -submitted the signed withdrawal form on the 3rd March 2016 12:34 pm<br> - i signed for the 24 hours withdrawal benefit for my funds to be available the following day or in 48 hours and that hasn't happened.<br> Since the complete paperwork was submitted on the 3rd March 12:34 , i would assume i should have received my funds on Saturday but that didn't happen.<br> I called the head office on Friday 4th March 2016 @ 15:02 pm and i was informed the request is currently being looked at and the funds will be available following day or Sunday as the request was sent to them THAT SAME DAY (4th March 2016). <br> My complete paperwork was submitted on the 3rd March 2016 12:34 pm so why did the head office only receive it on the 4th March 2016?<br> Please bear in mind that i signed the 24 hour withdrawal and this was suppose to be treated as an emergency.<br> I WANT THE MONEY TODAY BEFORE 12:00PM