PC
Petrus C

1 reviews | Active since Oct 2021

25 Oct 2021, 17:17

Momentum ********

Hi My name is Petrus Matthee i have had 3 policies with momentum i were disabled and no longer could pay my payment 2of the policies were life insurance and one from invesco ,i phoned momentum and they have explained that after my broker didnt mentioned that if my policies lapsed i would loose everything that they still needed to pay out my invesco policies .They send me the rellavant docs and i completed all the forms i had a call back from them telling me that i lost nearly all the money i have saved with them aswell but that they will pay out the rest within 3working days ^its been going on for two months now 4 times they have promised its a mistake from there side that i will receive payment in 3 days time then out of the blue another email telling me that i must send thru my id copy and my proof of address again because my bank acc was too new hahahaha then i send it and after so many more apoligies and promises i received an email today that i must please state my problem because im not on their system i have lost thousands of rands to momentum and please i dont want another sorry for the inconvinience you have caused and that somebody will get back to me. to be honest i have received 24 of those emails already i just wanted people to learn from my mistake dealing with momentum .Momentum you can keep the little bit that you have not ****** yet seems like your profession isnt life insurance but ******** and deceving people out of their money my id num for ***

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply25 Oct 2021, 17:29
Official
Thank you for approaching us with your concerns. It is a serious allegation to state that Momentum is ******** you with regards to your Investo contract and I would like to make use of this opportunity to confirm that indeed you have an Investo contract. On this contract the units has already been disinvested and we await the last requirement in order to finalised your cancellation request. In response to your latest e-mail sent to us, the service agent noted that no active contracts could be located and this is due to the fact that the units had already been disinvested on the noted contract. 

We will be in contact with you shortly to advise if we may accept the document you submitted on 22 October 2021.

Kind regards
CK
PC
Petrus C's update25 Oct 2021, 17:36
Reviewer Update
If the allegations are not true then you must make a serious effort to look at your service efforts all you have done so far was causing me more money and effort and like i said in my review you can keep the little bit of funds that you have left for me because im sick of your excuses