Momentum Saving Withdrawal issue

I am writing to formally lodge a complaint regarding my unsuccessful attempt to apply for my savings and the lack of assistance received to date.

I have tried applying through Mormentum savings withdrawal system; however, it is not allowing me to proceed. I emailed for assistance more than 48 hours ago and have still not received any feedback. I also attempted to resolve this telephonically, but I was informed that the agents are currently in training and no one was available to assist.

This experience has been extremely frustrating, as it appears that queries only receive attention when escalated via Hello Peter, which should not be the case.

I would appreciate urgent assistance in resolving this matter and clear feedback on when I can expect support.