LD
Lorraine D
1 reviews | Active since Mar 2011
09 Jan 2023, 11:40
Momentum SA Pathetic and *****
I would give minus stars if I could? There is absolutely no customer service from this company. No feedback is received and when emails are sent, empty promises and vague answers are supp****.
I have had to telephone numerous times, just to request feedback and I get told my claim will be escalated. Absolutely nothing happens! And don't ask to speak to a manager, they are never available!
My policy number is SL*** Positive feedback would be appreciated!
Helpful (0)
Replies (5)0
Replies (5)
Momentum (SA)'s replyOfficial
09 Jan 2023, 12:04Please accept our sincere apologies for the delays. The matter has been escalated in order to receive urgent attention.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s reply09 Jan 2023, 12:04
Official
Please accept our sincere apologies for the delays. The matter has been escalated in order to receive urgent attention.
Kind regards
NH
Kind regards
NH
LD
Lorraine D's updateReviewer Update
09 Jan 2023, 12:30This matter has already been escalated twice!!!!
I have absolutely no faith in your term that is has been escalated, it means absolutely nothing.
It is just a convenient term to appease a client and give false hope that the matter is actually receiving attention.
I have absolutely no faith in your term that is has been escalated, it means absolutely nothing.
It is just a convenient term to appease a client and give false hope that the matter is actually receiving attention.
LD
Lorraine D's update09 Jan 2023, 12:30
Reviewer Update
This matter has already been escalated twice!!!!
I have absolutely no faith in your term that is has been escalated, it means absolutely nothing.
It is just a convenient term to appease a client and give false hope that the matter is actually receiving attention.
I have absolutely no faith in your term that is has been escalated, it means absolutely nothing.
It is just a convenient term to appease a client and give false hope that the matter is actually receiving attention.
LD
Lorraine D's updateReviewer Update
10 Jan 2023, 09:26I just received a call from Shamia from Momentum (10/01/23 @ 09h17)
My matter has been escalated again! And been sent to Management and the Tax Team.
This is the fourth escalation now! I am now told I "should" get payment by the end of the week.
I'm sorry this is just not good enough.
My matter has been escalated again! And been sent to Management and the Tax Team.
This is the fourth escalation now! I am now told I "should" get payment by the end of the week.
I'm sorry this is just not good enough.
LD
Lorraine D's update10 Jan 2023, 09:26
Reviewer Update
I just received a call from Shamia from Momentum (10/01/23 @ 09h17)
My matter has been escalated again! And been sent to Management and the Tax Team.
This is the fourth escalation now! I am now told I "should" get payment by the end of the week.
I'm sorry this is just not good enough.
My matter has been escalated again! And been sent to Management and the Tax Team.
This is the fourth escalation now! I am now told I "should" get payment by the end of the week.
I'm sorry this is just not good enough.
LD
Lorraine D's updateReviewer Update
11 Jan 2023, 15:37I have phoned Momentum again at 14h58 today (11/01/2023) to request the status of my payment. I am once again told they are waiting for the Tax Directive.
After speaking a little harshly I received an email stating "we are actively working on your request, we have referred the case for further assistance and will provide feedback once available".
What kind of answer is that? Especially when Shanea Wiliiams advised I would be paid by the end of the week.
I have lost all faith in Momentum and sincerely question their integrity.
It is definitely a case of just check the screen and pass the buck.
I am most disappointed.
After speaking a little harshly I received an email stating "we are actively working on your request, we have referred the case for further assistance and will provide feedback once available".
What kind of answer is that? Especially when Shanea Wiliiams advised I would be paid by the end of the week.
I have lost all faith in Momentum and sincerely question their integrity.
It is definitely a case of just check the screen and pass the buck.
I am most disappointed.
LD
Lorraine D's update11 Jan 2023, 15:37
Reviewer Update
I have phoned Momentum again at 14h58 today (11/01/2023) to request the status of my payment. I am once again told they are waiting for the Tax Directive.
After speaking a little harshly I received an email stating "we are actively working on your request, we have referred the case for further assistance and will provide feedback once available".
What kind of answer is that? Especially when Shanea Wiliiams advised I would be paid by the end of the week.
I have lost all faith in Momentum and sincerely question their integrity.
It is definitely a case of just check the screen and pass the buck.
I am most disappointed.
After speaking a little harshly I received an email stating "we are actively working on your request, we have referred the case for further assistance and will provide feedback once available".
What kind of answer is that? Especially when Shanea Wiliiams advised I would be paid by the end of the week.
I have lost all faith in Momentum and sincerely question their integrity.
It is definitely a case of just check the screen and pass the buck.
I am most disappointed.
Momentum (SA)'s replyOfficial
12 Jan 2023, 13:47Please accept our sincere apologies for the delays.
We have receive the tax directive back from SARS and the payment has been approved and should be available in your bank account.
Kind regards
NH
We have receive the tax directive back from SARS and the payment has been approved and should be available in your bank account.
Kind regards
NH
Momentum (SA)'s reply12 Jan 2023, 13:47
Official
Please accept our sincere apologies for the delays.
We have receive the tax directive back from SARS and the payment has been approved and should be available in your bank account.
Kind regards
NH
We have receive the tax directive back from SARS and the payment has been approved and should be available in your bank account.
Kind regards
NH