BC
Brent C
1 reviews | Active since Feb 2019
13 Feb 2019, 15:18
Momentum s pathetic client service
The only reason i am giving 1 star is because there is no choice of 0 star Momentum Pension Fund Administrators must be the most useless administrator in the country You phone there ********** 585 number and the message says "all our agents are in training leave a message" only for the message service to say the message box is full They have not even started processing a pension payout when i have already left the company a month ago
If i am not mistaken these were the same guys who tried to get out of paying a client who was ******ed in a hijacking by saying he did not declare he had high blood pressure
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Replies (2)
Momentum (SA)'s replyOfficial
13 Feb 2019, 15:51Thank you for taking the time to inform us of your concerns. You will be contacted soon.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply13 Feb 2019, 15:51
Official
Thank you for taking the time to inform us of your concerns. You will be contacted soon.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s replyOfficial
13 Feb 2019, 15:57Please accept our most sincere apologies for the poor service which you have received.
I confirm that our Manager has called you and explained the process and that they will monitor and pay the claim urgently.
Kind Regards
Sue
I confirm that our Manager has called you and explained the process and that they will monitor and pay the claim urgently.
Kind Regards
Sue
Momentum (SA)'s reply13 Feb 2019, 15:57
Official
Please accept our most sincere apologies for the poor service which you have received.
I confirm that our Manager has called you and explained the process and that they will monitor and pay the claim urgently.
Kind Regards
Sue
I confirm that our Manager has called you and explained the process and that they will monitor and pay the claim urgently.
Kind Regards
Sue