MP
Michelle P

1 reviews | Active since Jul 2016

28 Jul 2016, 08:42

Momentum robbing their cutomers

<p>After watching an advert of Outsurance cash back bonus, I decided to cancel my Momentum life insurance witch I had for 7 years. Someone called me to confirm the cancellation and told me they have the same benefits as Outsurance and they can now add it to my policy.</p> <p>I than asked the lady when where they planning on notifying me of this changes and she could not answer me. Momentum is cearly robbing their customers by not informing them of changes that benefecial to customers. I</p> <p>was also informed that i will be loosing R13520.00 retirement booster.</p>

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply28 Jul 2016, 09:00
Official
Thank you for informing us of your concerns. The matter will be escalated and feedback will be provided to you as soon as possible. Kind regards Natasha
Momentum (SA)
Momentum (SA)'s reply28 Jul 2016, 10:36
Official
Contact was made with you in order to discuss your concerns. We have confirmed that the policy in question is a pure risk policy and does not provide any cash benefits when the policy is cancelled prematurely. The retirement booster is only payable at retirement provided that the policy is still in force. Kind regards Natasha