Momentum retirement fund - money not being transferred after moving yo new job

I transferred from one company to another in February 2024 - almost exactly one year ago. I am STILL waiting for my pension fund to be transferred. This is from one Momentum account to a different Momentum account by the way not even a different retirement administrator.

I am completely at a loss as to what to do further. I have followed up numerous times, countless times in fact, and these days they just don’t even respond to my emails. If I call the call centre they say someone will call me back which never happens except for the one time on 10 January (mind you this is 12 days ago) when someone phoned me and said “sorry for the delay they are trying to figure out which portion of your pension fund was employee contributions and which part was employer contributions.” That’s why it hasn’t paid out yet. One year later. And still today momentum has not figured those portions out since it is still not in my account.

Is all my money that I saved up in my pension fund over the last 13 years of working gone??? I am getting really frustrated and I feel completely helpless.

At this point I just want to warn anyone who is thinking of investing for their retirement with momentum - don’t! I shudder to think how long it will take to get your money out of them after retirement if this is how long it takes them to move money from one of their accounts to another.

I do not want someone to call me from momentum telling me they are working on it. You have been working on it for a year. If someone from momentum phones it should be to tell me my money AND interest earned over a year has been transferred.

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Anneri Meintjes University of the Free State