Momentum retirement fund administrators

I have had the most painful experience regarding my pension process from Momentum. Yvonne Scheepers Seekoei and Stephen Waterson. The guys don't respond to emails, return calls, or keep their own promises they make to clients. 3 weeks of trying to get hold them with no luck. 3 weeks.

A process that is supposed to take shorter than 6 weeks is now around 10 weeks because of the Yvonne and Stephen. As I write this complaint; momentum still hasn't done anything to remedy my request or attend to it with priority knowing that they are operating outside agreed timelines.

Their escalation process doesn't address customer's concerns and frustrations. It's evident why the trust rating on them is 2.9. It should actually be 1 or low. I really wish more corporate would actually move their funds to better people that can prioritize customers. 0/10 for momentum. Really disappointing service to say the least.